Shipping, Retuns & Refund Policy
General Policy
- By purchasing from Inside Outside Gear, you agree to our Shipping, Return, and Refund Policy.
- We may update this policy from time to time. Any changes will be posted on our website.
- Some products are sold and fulfilled by third-party suppliers who may have their own return policies. If there is a conflict, Inside Outside Gear's policy will apply.
- Return or refund requests must generally be submitted within 25 days of delivery.
- Requests made after this period may not be eligible for a refund or replacement.
Order Cancellations
Before Shipment
- You may request to cancel your order before it ships.
- Cancellation requests can be submitted through your account or by contacting customer service.
- Some suppliers do not allow order cancellations once an order has been placed.
- Suppliers will respond to cancellation requests within 3 business days.
Supplier Unable to Fulfill Order
If a supplier cannot fulfill your order due to out-of-stock items or other issues, the order may be canceled and fully refunded.
Damaged or Defective Items
If your item arrives:
- Damaged
- Broken
- Missing parts
- Incorrect
- Significantly different from the description
Please submit photos or videos showing the issue.
If a return is required:
- The supplier will provide a prepaid return label.
- Once the returned item is confirmed to be in transit, your refund will be processed.
Suppliers must respond to valid claims within 3 business days.
Non-Defective Returns (Buyer's Remorse)
If you simply change your mind and wish to return a product:
- Acceptance of the return is at the supplier's discretion.
- Restocking and repackaging fees may apply.
- Any restocking fee cannot exceed 35% of the purchase price.
Refund and Replacement Timeframes
Once approved:
- Refunds will generally be issued within 3 business days.
- Replacement shipments will generally be sent within 5 business days.
Unshipped Orders
If Processing Time Has Passed
If your order has not shipped within the stated processing time, you may request a full refund.
If Processing Time Has Not Passed
The supplier has 3 business days to approve or deny your cancellation request.
If no response is received within 3 business days, the order will be refunded.
Orders Already Shipped
For orders that have already shipped:
- Return and refund requests will be reviewed by the supplier.
- The supplier has up to 10 business days to respond.
- If no response is provided within that time, the order may be refunded.
Packages Returned During Shipping
If a package is returned to the supplier during transit:
- Refunds will be issued within 3 business days of approval.
- If you request a replacement, it will be shipped within 5 business days.
Packages Lost or Destroyed in Transit
If tracking information confirms the package was lost or destroyed:
- You may request a refund or replacement.
- Refunds will be issued within 3 business days.
- Replacements will be shipped within 5 business days.
Incorrect Shipping Address
If you entered an incorrect shipping address:
- Contact us immediately.
- Address changes or order cancellations are not guaranteed after an order is placed.
- Once an order has shipped, you may need to work directly with the carrier.
If the item is delivered to the wrong address and later returned:
- A refund may be issued after the item is received in good condition.
- Additional shipping charges may apply if the item needs to be reshipped.
Customers are responsible for losses resulting from incorrect shipping information.
Tracking Problems
Invalid Tracking Number
If the tracking number provided is invalid and a correct one is not supplied within 4 business days, a refund may be issued.
No Tracking Updates
If tracking has not updated for more than 7 business days after a shipping label was created, you may request a refund.
Excessive Shipping Delays
If delivery exceeds the estimated delivery date by 10 or more days and no valid tracking updates are available, you may request a refund.
These delay policies may not apply during holidays, severe weather, natural disasters, or other circumstances outside the carrier's control.
Special Circumstances
Delays caused by:
- Holidays
- Severe weather
- Natural disasters
- Public emergencies
- Carrier disruptions
may require additional review time. We will work with customers and suppliers to resolve issues as quickly as possible.
Disputes
If you are not satisfied with the outcome of a return, refund, or replacement request, you may open a dispute with Inside Outside Gear for further review.
Return Shipping Costs
Unless the return is due to a defective, damaged, incorrect, or mis-shipped item, customers are responsible for the cost of returning merchandise.
- Customers are responsible for paying their own return shipping costs.
- Original shipping charges are non-refundable.
- If a refund is approved, any applicable return shipping costs may be deducted from the refund amount.
- We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items, as we cannot guarantee receipt of returned items.
Note: If the return is the result of a damaged, defective, or incorrect item, Inside Outside Gear or the supplier may provide a prepaid return shipping label at no cost to the customer, subject to approval of the return request.
Questions?
Contact our customer service team through our Contact Us page, and we'll be happy to assist you.
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